Refund & Returns Policy
Last updated: July 2, 2026
We want you riding with gear you trust. If a bag doesn't fit your frame, doesn't hold up, or just isn't right for you, we'd rather make it right than leave you stuck with it.
The 30-day money-back guarantee
You have 30 days from the date your order is delivered to request a refund or replacement on any Ridgeline product — the Ridgeline Trail frame bag, the Ridgeline Pilot phone bag, or the Complete Kit bundle. There's no restocking fee, and you don't need a "reason we'll approve." If you're not satisfied, that's reason enough.
How to start a return
- Email contact@bike-frame-bag.com within 30 days of delivery, using the same name or order number from your purchase.
- Tell us what's wrong or why you'd like to return it. A quick photo or short description helps us sort it fast.
- We'll reply with the next step — usually a replacement on the way or a refund to your original payment method.
You can also reach us any time through our contact page. We read every message and reply personally — no ticket bots.
If your bag arrives faulty or damaged
Faulty-on-arrival issues are on us, not you. We'd rather send a fresh bag or refund you than make you pay return postage for something that left the warehouse wrong. Let us know within 30 days and we'll handle it.
When your refund arrives
Once we approve a refund, it's issued to your original payment method through Stripe, our secure checkout provider. Stripe usually posts refunds within a few business days, though your bank or card issuer can take a little longer to show it on your statement. We'll confirm by email the moment your refund is on its way.
| Situation | What we do |
|---|---|
| Faulty or damaged on arrival | Full refund or free replacement — usually no return needed |
| Not satisfied within 30 days | Full refund to your original payment method |
| Wrong item received | Correct item shipped free, or full refund |
| Order never arrived | We investigate and replace or refund — see our shipping policy |
Common questions
Do I have to pay to send a bag back?
For faulty, damaged, or wrong-item cases, no — we cover it and often don't need the bag returned at all. For a change-of-mind return we'll let you know the simplest option when you email us; we keep it as painless as possible.
What if my 30 days are nearly up?
As long as you email contact@bike-frame-bag.com within 30 days of delivery, you're covered — even if the back-and-forth finishes a few days later.
Does the guarantee cover the bundle?
Yes. The Complete Kit — the Trail frame bag plus the Pilot phone bag — is covered by the same 30-day money-back guarantee as our single products.
Can I swap for a different color instead of a refund?
Absolutely. The Trail comes in black, black-red, and black-blue. If you'd prefer a different color rather than a refund, just say so when you email us and we'll arrange the swap.
Still have a question?
We're a small US team and we'd genuinely rather fix a problem than lose your trust. If anything about your order isn't right, email contact@bike-frame-bag.com or head to our contact page — and if you're still shopping, browse the verified rider reviews or explore our waterproof and bikepacking options.
Ridgeline is published by Animouf LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. Contact: contact@bike-frame-bag.com.